Frequently Asked Questions
Ordering & Prescriptions
Offering simple, quick and convenient methods for ordering – online, by phone, fax, mail, or visit www.canshipmeds.com.
For any Rx item, a valid prescription is required. OTC products do not require one. Once on file, we can work with your doctor for refills.
A prescription is mandatory. We also require one piece of government-issued photo ID for patients over 18. The order form is optional. No ID required for children or pets.
Send by fax (1-877-888-9805), email (orders@canshipmeds.com), text (1-424-999-9265), mail (Marks Marine Pharmacy, 239 SE Marine Dr, Vancouver, BC, V5X 2S4), or upload via your account.
We’re outside the United States, so we can’t transfer prescriptions from US pharmacies. Ask your doctor to fax us a new prescription; we can also contact them on your behalf.
Prescriptions are valid for one year from the date they are written.
Availability & Sourcing
Shipping & Delivery
Canada Expedited: $19.95 (7–9 days)
Canada Express: $25 (3–5 days)
Overseas Expedited: $15 (within ~3 weeks)
Shipments use USPS and are insured/trackable. If your order includes both Canada and Overseas medication, you’ll be charged $25 once and Overseas shipping is free.
Payment & Pricing
Visa, American Express, MasterCard, Cheques, Money Orders, Electronic Funds Transfer (EFT).
Yes. Some banks and card issuers apply international transaction fees even when charged in USD; paying by check can avoid these.
Yes. Provide a link or screenshot to confirm and we’ll offer our most competitive pricing. One price match per order.
No additional fees or taxes.
Security & Insurance
Yes. We use industry-standard SSL and follow strict regulatory requirements for secure, confidential file storage.
We’re unable to process claims directly with insurance companies at this time.
Customer Support
A collection of answers to common questions. You can also search our site for specific queries.
Monday to Friday 8am–5pm PST; Weekends 8am–2pm PST.
